Order and Shipping Policies

1. Order Processing:
Orders are filled in the order they are received—whether submitted by email, fax, mail,
online, or telephone. Please ensure that orders include item codes and quantities.
We do not ship to PO Boxes.
2. Will-Call Orders:
“Will-call” means NCRSO will contact you once your order is ready for pickup. After
receiving our call, your packed order will be available for pickup during business hours,
Monday through Friday, from 10:00 a.m. to 4:00 p.m. Orders are completed in the order
received.
3. Walk-In Orders:
Walk-in orders are accepted only for small or individual purchases. Large orders, group
orders, or orders from approved credit customers cannot be processed on a walk-in basis.
Small walk-in orders—those under $100.00 or 10 items—are completed as time permits,
without interrupting the day’s scheduled shipping orders.
4. Order Timing Suggestion:
We recommend placing your order immediately after your business meeting to ensure
timely delivery and to allow at least three weeks before your next scheduled meeting.
5. Payments:
For approved credit customers, payment is due within 30 days from the date shipped
stated on your invoice.
6. NCRSO is not liable for any packages that are lost, damaged, or stolen during transit.
Customers are responsible for filing any claims directly with the shipping carrier,
including UPS or USPS.
***PLEASE NOTE: We do not ship to PO Boxes***

RETURN MERCHANDISE POLICY

1. If an order placed online using a credit card is canceled prior to shipment, the total order
cost will be refunded, minus any credit card processing fees.
2. Items mistakenly ordered or otherwise unwanted may be returned within 14 days of
shipment if undamaged. Refunds will equal the purchase price, less any discount applied
to the original order. Shipping, handling, and return shipping charges are not refundable.
3. Items returned due to confirmed errors by the Regional Service Office (RSO) may be
exchanged or returned within 14 days of shipment. Return shipping for these items will
be paid by the RSO.
4. Returns requested more than 14 days after shipment require approval from the Sales
Director before processing. Approved returns must be undamaged. Refunds will equal the
purchase price, less any discount applied to the original order. Shipping, handling, and
return shipping charges are not refundable. A restocking fee will apply: the greater of
$6.00 or 10% of the order total.
5. The RSO will not accept returns of discontinued, opened, or damaged items. Only items
in resalable condition will be accepted. Refunds will not be issued until returned items
are received and their condition is verified.
6. Please check your shipping address carefully. A fee of $35.00 per package applies to
rerouting or intercepting packages that have left our warehouse but not yet been
delivered. Packages delivered to an incorrect address provided by the purchaser are the
purchaser’s responsibility.