Merchandise Return Policy

1. If an order is placed online using a credit card and then canceled prior to shipment, the total order cost refunded, minus a $6.00 service fee or 10% of the order, whichever greater.

2. Items mistankenly ordered or unwanted accepted for return within two weeks (14 days) after shipping. These return items must be undamaged. The refund will be at the purchase price, less any discount received on the initial order. This does not include shipping and handling or return shipping.

3. Any confirmed errors on the part of the Regional Service Office readily exchanged or accepted for return within two weeks (14 days) after shipping. Return shipping paid by the RSO.

4. The Sales Director must approve any request for returns more than two weeks (14 days) after shipping prior to processing the return. These return items must be undamaged. The refund will be at the purchase price, less any discount received on the initial order. This does not include shipping and handling or return shipping. There will also be a minimum restocking charge of $6.00 or 10% of the order, whichever is greater.

5. The RSO will not accept returns on discontinued, opened, or damaged items. Only items in resalable condition accepted. No refunds paid until items received and condition verified.

6. Check your ship to address carefully. The fee to re-route or intercept packages that have left our warehouse but not delivered is $35.00 per packages delivered to an address incorrectly provided by the purchaser are completely out of our control.